Your privacy is a fundamental right we take seriously. This Privacy Policy explains exactly what personal data sihoky collects, how we use it, who we share it with, and how you can exercise your rights as a data subject.
Six core principles that guide how sihoky handles your personal data — every day, for every player across Indonesia.
All personal data transmitted between your device and sihoky is protected by 256-bit SSL encryption. Our servers apply bank-grade security controls consistent with those used by major Indonesian financial institutions.
sihoky will never sell, rent, or trade your personal data to third-party marketers. Your information exists solely to power your sihoky account and improve the services we provide to you.
You have the right to access, correct, export, and request deletion of your personal data at any time. sihoky will respond to all valid data subject requests within 30 days of receipt.
We collect only the data that is strictly necessary for account operation, identity verification, transaction processing, and regulatory compliance. We do not collect data "just in case".
sihoky retains personal data only for as long as required to fulfil the purpose for which it was collected or to comply with applicable legal obligations. Data is securely deleted once the retention period expires.
This Privacy Policy is written in plain English so that every sihoky player in Indonesia can clearly understand how their data is handled — no legal jargon designed to obscure our practices.
Scope of this Policy: This Privacy Policy applies to all personal data collected by sihoky through the website https://sihoky.cam, our customer support channels, and any other touchpoint through which you interact with sihoky. It applies to all registered players, prospective players, and visitors to the Platform, including those located in Indonesia and any other jurisdiction from which the Platform is accessed.
The following terms are used throughout this Privacy Policy with the meanings assigned below:
The Data Controller responsible for your Personal Data collected through the sihoky Platform is the entity operating sihoky, accessible at https://sihoky.cam. sihoky operates under an internationally recognized gaming license and is committed to processing player data in accordance with applicable data protection principles.
For all privacy-related inquiries, data subject requests, or complaints, you may contact our Data Protection team using the details set out in Section 15 of this Policy.
Data Protection Contact
Email: [email protected] — please include "Data Protection Request" in the subject line for prioritized routing to our privacy team.
sihoky collects Personal Data through several channels: directly from you during registration and account use, automatically through the Platform's technical systems, and from third-party service providers where permitted. The categories of data we collect are described below.
| Data Category | Specific Data Points | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number or passport number | Registration, KYC verification |
| Contact Data | Email address, phone number, residential address in Indonesia | Registration, account profile |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) | Deposit & withdrawal setup, KYC |
| Authentication Data | Username, hashed password, security questions | Registration, account security |
| Support Data | Chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| KYC Documents | Government-issued photo ID, proof of address, payment method ownership evidence | Identity verification process |
When you access the sihoky Platform, our systems automatically record certain technical information. This data is collected to ensure Platform security, detect fraud, and improve service performance:
sihoky may receive Personal Data about you from trusted third-party sources where permitted, including:
sihoky uses your Personal Data only for clearly defined purposes. We do not use your data for purposes incompatible with those set out below without obtaining your prior consent.
The primary use of your Personal Data is to create and manage your sihoky account, process deposits and withdrawals via your chosen Indonesian payment methods (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and others), deliver game access, calculate winnings, and provide customer support. Without this processing, sihoky simply cannot provide its services to you.
sihoky is required to verify the identity and age of all players as part of our KYC obligations. We use your identity documents and personal details to confirm that you are at least 21 years of age, that you are who you claim to be, and that your payment methods are legitimately owned by you. This processing is also necessary to comply with anti-money-laundering (AML) obligations.
We analyze transaction patterns, login behavior, and device data to detect and prevent fraud, account takeover attempts, money laundering, and abuse of our promotional offers. This monitoring protects both sihoky and our legitimate players. Where suspicious activity is detected, your account may be placed under review and you will be contacted via your registered email address.
sihoky uses your gaming activity data — including session duration, deposit frequency, loss patterns, and stake levels — to identify potential signs of problem gambling and to power the Responsible Gaming Tools available in your account settings. This processing helps us fulfil our duty of care to players and supports our commitment to safe, sustainable gambling.
With your consent, sihoky may use your email address and platform behavior data to send you personalized promotional offers, bonus notifications, and updates about new features or upcoming events such as BRI Liga 1 season promotions, Champions League specials, or seasonal campaigns tied to Indonesian cultural occasions such as Idul Fitri and Ramadhan. You may withdraw your marketing consent at any time by contacting us at [email protected].
Aggregated and anonymized usage data is analyzed to understand how players navigate the Platform, which features are most popular, and where improvements can be made. This analytics processing does not identify you personally and is used solely to improve the sihoky product experience.
sihoky processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
sihoky does not sell your Personal Data. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to protect it to standards equivalent to our own.
We engage carefully vetted third-party service providers who process data on our behalf under binding data processing agreements. These include:
sihoky may disclose your Personal Data to regulatory authorities, law enforcement agencies, courts, or other government bodies where we are legally required or permitted to do so — for example, in response to a valid court order, to comply with AML reporting obligations, or to cooperate with an investigation into fraudulent activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of sihoky's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and ensure that your data continues to be protected under terms no less protective than this Privacy Policy.
No Marketing Data Sales: sihoky will never sell, rent, or exchange your Personal Data with third-party advertising networks, data brokers, or marketing agencies. Any sharing of data is strictly limited to the service delivery purposes described in this section.
sihoky uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyze usage patterns. The following categories of cookies are in use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Enable core Platform functions: session authentication, security tokens, load balancing. Cannot be disabled without breaking Platform functionality. | Session / up to 24 hours |
| Functional | Remember your language preference, saved payment method, and display settings to personalize your experience on return visits. | Up to 12 months |
| Analytics | Collect anonymized data on page views, session duration, and navigation paths to help us understand Platform usage and identify improvement opportunities. | Up to 24 months |
| Fraud Detection | Assign a device fingerprint to detect suspicious patterns, multiple account attempts, and automated bot activity across sessions. | Up to 12 months |
You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Disabling functional cookies will reset your saved preferences on each visit.
sihoky retains your Personal Data for as long as your account remains active and for a defined period thereafter to meet our legal and regulatory obligations. The principal retention periods are as follows:
Once a retention period expires, Personal Data is securely deleted or irreversibly anonymized in accordance with our data disposal procedures.
sihoky applies a layered, defense-in-depth security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our key security measures include:
While sihoky implements robust technical and organizational security measures, no system can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password, never share your login credentials, and contact us immediately at [email protected] if you suspect any unauthorized access to your account.
As a player on sihoky, you have a range of rights in relation to your Personal Data. sihoky is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. All valid requests will be processed within 30 days of receipt.
Request a copy of all Personal Data sihoky holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete Personal Data held in your sihoky account profile.
Request deletion of your Personal Data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that sihoky restrict processing of your data while a dispute about its accuracy or lawfulness is being resolved.
Receive a structured, machine-readable copy of the Personal Data you provided to sihoky for transfer to another service provider.
Object to processing based on legitimate interests, including profiling for marketing purposes, at any time with immediate effect.
Where processing is based on consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with sihoky's Data Protection team or with a competent supervisory authority if you believe your data rights have been violated.
To exercise any of the rights listed above, please contact our Data Protection team at [email protected] with the subject line "Data Subject Request". We may need to verify your identity before processing your request to ensure that data is not disclosed to unauthorized parties.
sihoky's services are strictly intended for adults aged 21 years and over. We do not knowingly collect or process Personal Data from individuals under the age of 21. All registration applications are subject to age verification as part of the KYC process, and accounts found to belong to underage individuals will be closed immediately with all balances forfeited.
If you are a parent or guardian and believe that a minor has registered an account on sihoky using false information, please contact us immediately at [email protected]. We will investigate and take appropriate action, including the deletion of any Personal Data collected from the minor, without undue delay.
sihoky does not market its services to persons under 21 and does not use advertising channels that disproportionately reach underage audiences.
sihoky operates globally and some of our service providers — including game studios, cloud infrastructure providers, and fraud detection partners — may be located outside Indonesia. Where your Personal Data is transferred to a jurisdiction outside your country of residence, sihoky takes steps to ensure that appropriate safeguards are in place.
These safeguards include contractual clauses that bind the recipient to data protection standards equivalent to those set out in this Privacy Policy, and where applicable, reliance on adequacy determinations or other recognized transfer mechanisms. By using the sihoky Platform, you acknowledge that your data may be processed in jurisdictions that may have different data protection laws than those in Indonesia.
If you have questions about the specific safeguards applied to international transfers involving your data, please contact us at [email protected].
The sihoky Platform integrates third-party game content from licensed studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. These studios operate their own data environments to deliver game sessions. While sihoky carefully vets all integration partners, the data practices of third-party game engines within their own systems are governed by their respective privacy policies.
sihoky does not include external links to third-party websites outside the sihoky domain. Any reference to payment providers such as BCA, BRI, OVO, or DANA relates to the processing of payment instructions and does not constitute an endorsement of or a data-sharing arrangement with those institutions beyond what is strictly necessary for transaction processing.
sihoky accepts no responsibility for the privacy practices of third parties whose services are referenced in connection with sihoky's payment or gaming ecosystem. Players are encouraged to review the privacy policies of any payment provider they use independently of the sihoky Platform.
sihoky reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will provide reasonable advance notice by sending an email notification to your registered address and by displaying a prominent update banner on the Platform for a minimum of 7 days before the changes take effect.
The "Last Updated" date displayed at the top of this page always reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of the sihoky Platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy.
If you do not agree with any changes to this Privacy Policy, you have the right to close your account and withdraw your remaining balance before the changes take effect. Please contact [email protected] to initiate account closure.
sihoky welcomes all privacy-related inquiries, data subject requests, and complaints. Our Data Protection team is committed to providing a substantive response to all written communications within 30 days of receipt.
Data Protection Team — sihoky
Email: [email protected]
Subject line guidance:
If you are dissatisfied with sihoky's response to a privacy complaint, you have the right to escalate your concern to a competent data protection supervisory authority in the jurisdiction applicable to you. sihoky will cooperate fully with any regulatory investigation conducted by a competent authority in connection with our data processing activities.
For questions specifically about responsible gaming, account self-exclusion, or deposit limit tools, please visit our dedicated Responsible Gaming page or include "Responsible Gaming" in the subject line of your email for priority handling by our specialist team.
Our dedicated Data Protection team is available around the clock. You can also explore our full Terms & Conditions or visit our FAQ page for quick answers to common questions.